Frequently Asked Questions

Call 1-800-835-9565 or submit a quote request online. We'll confirm product availability, pricing, and delivery timeline — typically within 1 business day. For standard in-stock items you can also order directly through the website.

Yes. Credit accounts with NET 30 terms are available to approved institutional buyers — municipalities, school boards, healthcare organizations, and registered non-profits. Contact us to apply. For new accounts, first orders are prepaid by credit card or EFT.

Visa, Mastercard, EFT, cheque, and purchase orders (approved accounts). We do not accept American Express.

Yes — PO-based ordering is available for approved institutional accounts. Send your PO to info@brantbusinessinteriors.com with your order details. We'll issue an order confirmation and invoice against the PO.

No. Delivery and installation are quoted separately based on location, order size, and site conditions. We'll include a delivery estimate with your quote. Call 1-800-835-9565 for a combined furniture + delivery quote.

OECM (Ontario Education Collaborative Marketplace) is a group purchasing organization for Ontario's education and broader public sector. As an OECM Supplier Partner (Agreement 2025-470), Brant Business Interiors offers pre-negotiated pricing that eligible institutions can access without issuing an open tender — saving procurement time and satisfying purchasing compliance requirements.

Ontario school boards, colleges, universities, hospitals, municipalities, and other BPS (broader public sector) organizations. If your organization is an OECM member, you can order from us directly under Agreement 2025-470.

Contact us at 1-800-835-9565 or info@brantbusinessinteriors.com. Reference Agreement 2025-470 and provide your organization name. We'll confirm pricing, generate an OECM-compliant quote, and process your PO.

Yes — there is no minimum order requirement under the agreement. OECM pricing applies whether you're ordering a single chair or furnishing an entire building.

Yes. We deliver furniture to addresses across Ontario. Delivery timelines vary by product availability and location — call 1-800-835-9565 for a lead time on your specific items.

Yes. Professional installation is available for most furniture categories including workstations, storage, and seating. Installation is quoted separately — include it in your quote request and we'll add it to the estimate.

Lead times vary by product and manufacturer availability. We'll confirm current lead times with your quote. Call 1-800-835-9565 for time-sensitive orders.

Inspect delivery on arrival and note any damage on the delivery record before the driver leaves. Contact us within 5 business days at info@brantbusinessinteriors.com with photos. We'll arrange replacement or repair at no cost for manufacturer-caused damage.

Standard stocked items may be returned within 14 days of delivery in original, unassembled condition. Custom-configured, special-order, and assembled items are non-returnable. Contact us before returning anything — all returns require prior authorization.

Warranty terms vary by manufacturer and product line. Most commercial-grade furniture carries a 5–10 year limited warranty on structural components. Specific warranty documentation is available on request — ask when you place your order or call 1-800-835-9565.

Contact Brant Business Interiors directly at info@brantbusinessinteriors.com or 1-800-835-9565. We handle warranty claims on your behalf with the manufacturer — you don't need to contact the manufacturer directly.

Yes — free of charge for qualifying projects. Our design team will produce a scaled floor plan showing furniture placement, traffic flow, and sightlines. Qualifying projects are typically 5 or more workstations or a full-room fit-out. Request a quote → to get started.

We collect your room dimensions and requirements (by phone, email, or on-site visit), produce a layout in CAD, revise based on your feedback, and provide a furniture spec list tied to the layout. Most projects go from intake to first draft in 5–7 business days.

Site visits are complimentary for projects in the Peterborough region. For locations outside our service area, travel costs may apply — ask when you request a quote.

Often yes. Provide the manufacturer, product line, and finish of your existing pieces and we'll identify compatible options from our catalog. Call 1-800-835-9565 for a match consultation.

Storefront-callable brands with depth in our catalog include Global Furniture Group, OTG / Offices to Go, Heartwood Manufacturing, and ObusForme. We also supply ergoCentric, Keilhauer, Allsteel, Teknion, Safco, Humanscale, Fellowes, Office Star, Lacasse, and 18+ additional authorized lines on quote — see our Brands page for the full list.

OECM Supplier Partner Agreement 2025-470 (held by our legal entity Brant Basics) covers the office-furniture category across all manufacturers we authorize on quote. Coverage includes seating, desks & workstations, storage, tables, acoustic solutions, and ergonomic accessories from Global, OTG, Heartwood, ObusForme, and the rest of our catalog. See the OECM coverage table → for category-by-brand detail.